2019 Annual Report

In this integrated report we tell you, our stakeholders, how we implement our strategy to create value for ourselves and our stakeholders over the short, medium and long term.
We also explain how we harness and affect our resources and relationships, known as our “capitals”, during this process.
There are six capitals: intellectual, human, social and relationship, manufactured, natural and financial. (Read more about our capitals on page 54.)
We realise that we have to interact responsibly with our capitals, applying an ethic of care. Our resources and relationships are, after all, vital to our ability to create sustainable value.